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SHIPPING & RETURNS
Shipping Policy
We ship orders Monday - Friday (excluding bank holidays)
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DELIVERY OPTIONS
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Royal Mail 2nd Class - £1.99 - £3.80
Free delivery on orders over £35​
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Return & Exchange Policy
Please notify us within 24 hours of receiving your order if you have any queries regarding your order.
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If you wish to return a product please email us at info@moonie.co.uk so we can help. We are only able to accept certain items up to 28 days from when the order has been placed. Please contact us before sending a return.
When your return arrives we will issue a full refund (excluding shipping costs) and send you an email to confirm. Please send items tracked and keep proof of receipt until a full refund has been issued as we cannot take any responsibility for lost items.
Pre-orders
If you place an order with 'pre order' and 'in stock' items, your order will be dispatched once ALL items are in stock.
If you need to receive items separately, you will need to place a separate order, as shipping costs need to be covered.
Please order carefully, as we do not split orders once they have been placed.
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Please get in touch if you have any queries. Thank you for your understanding.